Repairs and diagnostics
Professional help when a robot has a technical problem.
One-time, non-binding owner inquiry
Could a reliable Willow service have a future?
Willow deserves more than uncertainty. Before Wesley decides whether to invest in restarting a Willow robot service, he needs honest evidence that owners want reliable paid repairs, maintenance and support, and that a sustainable service could have a future.
- About 3 minutes
- No purchase commitment
- Answers analysed in aggregate
WillowBuilt to keep moving
Why this matters
A service starts with evidence, not promises.
Every Willow still working is a reason to explore what comes next. Skilled people, practical operations and serious investment could create continuity, but only owners can show whether the demand is real. Your view helps turn hope into evidence.
Maintenance and parts
Practical continuity for owners who want to keep Willow working.
Longer-term continuity
Possible future robot improvements, only if rights, access, funding and feasibility allow it.
The boundaries
Clear about what this is, and what it is not.
This inquiry is
- A one-time, non-binding feasibility inquiry among Willow owners
- Evidence to understand demand, pricing and service priorities
- A voluntary, non-binding input into Wesley’s own internal investment assessment
This inquiry is not
- A service launch, purchase offer or funding request
- A promise of repairs, software updates or future products
- A commitment that a service or future development will definitely proceed
Wesley’s role
Wesley founded EEVE and is organising this one-time inquiry to understand whether owners have enough serious demand for a viable Willow service. The curator authorised contact with Willow customers once for this specific inquiry. No service operator, legal structure, commercial offer or compensation model has been decided. The inquiry does not give Wesley access to estate assets or authority over the bankruptcy process.
WL
Wesley LorrezInitiator, Willow Service Inquiry
FAQ
Questions worth answering
The full context, including the difficult parts, before you decide whether to participate.
Why ask now?+
A reliable service would require people, tools, processes and capital. Wesley needs credible owner input before deciding whether to invest his own time and resources in a possible restart.
Who is organising this inquiry?+
Wesley Lorrez is organising it to understand whether Willow owners have enough serious demand for a viable service. The inquiry gathers evidence; it does not itself launch or promise that service.
Wasn’t Wesley the founder of EEVE?+
Yes. He is organising this inquiry because he wants to test whether owners have enough serious demand for a viable service. This does not give him access to estate assets or authority over the bankruptcy process.
Why communicate through Willow community groups?+
The groups are a practical way to let relevant owners know that the inquiry exists. Participation is voluntary. A group does not operate or endorse the initiative merely because the invitation is shared there.
Are EEVE source code or other estate assets being used?+
No access to EEVE source code, robot software or other estate assets is assumed. Any future activity would depend on the necessary legal rights, practical access, funding and feasibility.
Can a service start immediately?+
No. This inquiry tests whether a credible case exists. A service would still require a workable legal, operational and financial structure.
Does this promise continued robot development?+
No. The inquiry separately measures interest in longer-term improvement. Any development would depend on rights, technical access, funding and a sustainable organisation.
Why ask about price before there is an exact offer?+
A service cannot be designed responsibly without understanding what owners value and what they could realistically pay. The amounts are research ranges, not prices or quotations.
Does a positive answer commit me to pay?+
No. Every answer is non-binding. It helps measure demand but creates no purchase obligation.
What happens if demand is insufficient?+
The evidence may show that a sustainable service cannot be justified. That is still a valuable result and prevents premature promises or investment.
Is this crowdfunding?+
No. No payment is requested. This is a viability inquiry into a possible paid service and longer-term continuity.
How will my data be used?+
Only the minimum information needed to validate and analyse this inquiry is collected. Answers and results are used only for Wesley’s internal investment assessment and are not communicated to external parties. See the privacy section below for the full purpose, retention period and rights information.
Privacy
Clear boundaries for your data.
This notice explains the one-time customer contact and how information submitted through the inquiry is handled.
Responsibility and authorisation
Wesley Lorrez determines how submitted survey responses are collected and used for the purposes stated here. The curator authorised the one-time contact of Willow customers for this specific service inquiry.
Source and legal basis
The invitation email address came from the EEVE estate customer records. The one-time contact and core analysis rely on the legitimate interest of assessing whether sustainable Willow service continuity is viable. Optional updates follow the choice made in the Form.
Information used
The inquiry uses an email address to validate one response, plus the selected language, country, service preferences, budget indications and any optional comment. No robot identifier, address, telephone number or service history is requested.
Purpose, processors and recipients
Google Workspace processes the Form responses and Cloudflare hosts this information page. Submitted answers, identities, raw comments and inquiry results are used only for Wesley’s internal investment assessment and are not communicated to investors or other external parties.
Retention
Identifiable survey data will be retained for no longer than 12 months after the inquiry closes. It will then be deleted or irreversibly anonymised. Anonymous aggregate statistics may be retained as a record of the feasibility study.
Rights
You may request access, correction or deletion, object to the processing, or withdraw an optional update choice. A request will not affect the lawfulness of processing that occurred before it was received.
No unrelated or external reuse
Personal data are not sold and are not used for unrelated campaigns. Findings may be retained only for Wesley’s internal assessment of a possible Willow service restart. Communicating or using them externally would require a new notice and an appropriate legal basis or authorisation.
Privacy requests: lorrez.wesley@gmail.com. You may also lodge a complaint with the Belgian Data Protection Authority.
Willow Service Inquiry
Your experience can shape the evidence.
If you own a Willow, your experience belongs in the case we build. Tell us what kind of service would matter and what a fair model could look like. Every honest answer makes the next decision stronger.